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Shipping Policy
STATE ESTIMATED DELIVERY TIMES
MELBOURNE METRO 1-7 business days*
VIC REGIONAL 2-7 business days*
ACT 2-7 business days*
SYDNEY METRO 2-7 business days*
NSW REGIONAL 3-7 business days*
QLD 3-10 business days*
SA 2-7 business days*
TAS 3-10 business days*
NT 3-12 business days*
WA 3-12 business days*
- Delivery is only available from Monday to Friday, 9:00am-5:00pm
- Estimated delivery days do not include processing or dispatch days.
PLEASE BE AWARE THAT THESE ARE ESTIMATED TIME FRAMES AND ARE NOT EXACT. DEPENDING ON YOUR LOCATION AND THE SIZE OF THE ITEM(S) THESE TIME FRAMES MAY VARY.
Delivery time frames
Delivery time frames are not guaranteed and are rough estimations given to us by our shipping carriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please note you are unable to allocate a preferred time for delivery as the shipping carriers cannot deliver within allocated time frames.
Late Deliveries
Scooter Cave will not be held responsible for late deliveries due to unforeseen circumstances. Our shipping carriers will always try to deliver on time. You will be automatically emailed a tracking number that will allow you to track the delivery of your item.
Refund or Replacement
Refunds or replacements may only take place once an item is declared as 'lost in transit'. In accordance with our shipping carriers guidelines, items will be only be declared as 'lost in transit' if the item cannot be located within 25 business days after the investigation has been opened by our freight agent.
- Door to Door Delivery
Our delivery service may vary among carriers. Since most carriers deliver to the curbside immediately adjacent to their vehicle, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as shipping carriers will only deliver to the ground floor entrance. Be sure to provide one or two phone numbers in case the shipping carrier needs to notify you to arrange delivery. All deliveries are made from Monday to Friday, 9:00 am - 5:00 pm. Our shipping carriers are unable to give delivery specific times or times.
Front Entrance Delivery
Deliveries are strictly door-to-door services; the shipping carrier will deliver to your ground floor front door location or to an accessible ground-floor entrance. Shipping carriers are not obligated to enter any premises or homes and will enter at their discretion.
Non-Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations deliveries above or below the ground floor are at the shipping carrier's discretion and are not guaranteed. This includes (but is not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the front door of the property.
No-one Home
If the courier arrives to deliver your goods after a pre-arrangement was made, no one is present to receive them and an 'Authority to Leave Unattended*' note has not been left they will return the freight back to the shipping carriers depot. A calling card will be left at the premises for you to arrange the redelivery or collection. In this case, you will be liable for the re-delivery fees and charges. Scooter Cave will not be liable for these re-delivery fees and charges. If the order is subsequently cancelled and returned to the supplier, you will be liable for all shipping carrier charges as well as a 15% restocking fee.
*Please note that we do not recommend authority to leave unattended and the shipping carrier may also wish to decline the request as all our deliveries require a signature on delivery.
Large items (over 40kg)
Due to Australian Occupational Health and Safety regulations, someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tailgate truck will be required to unload the item. The tailgate service may incur additional fees and charges. Please contact us via email or phone (1300 766 469) if this is required.
Short Deliveries and Damage to Packaging
You are responsible for counting the number of cartons you receive and ensuring that this amount matches the amount on the shipping carrier’s delivery note. If this amount on the delivery note does not match the number of cartons you received you must note the number of cartons you received on the shipping carrier’s delivery note.
Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the shipping carrier's delivery note (if applicable) and write “damage to packaging”. If the item has been damaged you are required to submit a ticket via our support centre with a description of the damage and photos attached. The support team will contact you within 48 hours.
Short deliveries and damage to packaging must be reported within 2 business days of signing for the goods. Neither Scooter Cave nor the delivering carrier can be held responsible for short deliveries and damages to packaging and/or items if you do not note these issues on the shipping carrier’s delivery note. This does not affect your statutory rights in the event of the goods being faulty.
Drop Shipped Items (Direct from supplier)
Some items may be shipped directly from a supplier. These items may have a 48 hour dispatch time and can be expected to have a delivery time of 3 to 10 days depending on the delivery destination. Scooter Cave cannot be held responsible for the late delivery of drop shipped items.
PO Box and GPO Box Addresses
Only Australia Post can deliver to a PO Box or GPO BOX address. Other shipping carriers will not deliver to a PO Box or GPO BOX address under any circumstance.
Will Not Fit
If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee will apply.
PICK UP
If you wish to pick up your item, you must select pick-up during checkout.
Please make sure your vehicle is of suitable capacity for your purchased item(s). For safety reasons, we cannot physically force products into your vehicle. Please check the packaging dimensions of the product before coming to pick them up. All product dimensions can be found on the specification tab of the product (on the product page) on the website.
Payment needs to be completed prior to collection. Once the order has been paid, processed and picked you will receive an email to the nominated email address informing you that your order is ready for collection. Please do not come and pick up prior to receiving your collection email.
Please bring photo identification and proof of purchase when picking up your item(s).
If you wish to authorise a third party to pick up your order on your behalf you will be required to fill in a pick-up authorisation form and send it back to us.
Click here to download the Pick-up authorisation form.
Pick-up can only occur within our opening hours after the email confirmation has been sent.
Pick-Up Location
Unit 1/25 Westwood Drive
Ravenhall 3023, VIC
Opening Hours
Monday to Friday: 10:00am - 5:00pm
Saturday: 9:00am - 3:00pm
Sunday: Closed
Delivery Terms and Conditions
Scooter Cave are based in Melbourne, Victoria. We ship Australia wide and have a great success rate. Once your order has been processed and is ready for dispatch, Scooter Cave go to great lengths to ensure a smooth delivery to your door.
Orders are dispatched daily. They are carefully picked and packed ready for collection from each of our couriers. Due to this process, we ask that you allow 2 business days for orders to be dispatched.
Order Process
After placing your order, you will receive an email with your order number, order details and important information related to your order. Once your order has been dispatched, an automated email will be sent with tracking information from your selected courier. Due to this process, we ask that you allow 2 business days* for orders to be dispatched.
Availability
Stock availability on our website is accurate and is subject to change without notice. Depending on availability, we may deliver your order from our warehouses or directly from the manufacturers which may cause the delivery times to vary.
Due to this process, we ask that you allow 2 business days* for orders to be dispatched.
Backorders and Out of Stock Items
Backorders can be placed on products that are out of stock, we will try our best to dispatch your product as soon as they are available and ready for dispatch. The availability date of items placed on backorder is updated on our website and is subject to change without notice.
It is the customer's responsibility to check the availability date on our website or call our customer service team on 1300 766 469 for an update. It is not the responsibility of Scooter Cave to call customers when availability dates change.
You will be notified once your order has been dispatched as per the usual order process.
If for any reason, we cannot immediately supply you with the product you have ordered, we will contact you via phone or email and provide you with options to either amend, cancel or create a backorder for the item(s).
Freight Charges
Calculating freight charges is a very simple task. All you need to do is enter your postcode into the shipping calculator and select your suburb to view your freight charges and available shipping carriers.
If purchasing multiple items, add all the items to your shopping cart and select view cart.
Select Estimate Shipping & Taxes. Enter in your country, state, postcode and select your suburb
Press get quotes and this will show the total freight charges and available shipping carriers for your order. Select your preferred shipping carriers and press apply. This will add your freight chargers to your order.